Return Policy

Returns and cancellations

Personalized items are made to order. We do not accept change-of-mind returns or exchanges for personalized items, except where required by law.

If your item arrives damaged, misprinted or incorrect, contact emanuelfloresreyesnegociocliente2514@hotmail.com promptly with your order number and clear photos. Please report issues within 30 days of delivery so we can investigate with our production partner and arrange an appropriate replacement or refund. Your statutory rights are unaffected.

Request cancellation within one hour of ordering. Changes or cancellation must be confirmed before production starts. Do not send items back without contacting us first.

For full details, see our Return and Refund Policy.